Frankford Hospital's Mission, Vision & Values
Mission
To provide exceptional patient care and customer service to members of the communities served the Hospitals, and recognize
a patient’s right to considerate and respectful care, regardless of ability to pay.
Vision
Be the premier, integrated, healthcare delivery system serving Northeast Philadelphia and nearby Bucks and Montgomery counties.
Be recognized for high quality, commitment to service and caring behavior by all members of the hospital
family.
- To be committed to constantly seeking improvements in service to our patients, our community and to each other.
- To be the organization to which people, businesses and insurers first turn to provide or arrange for the provision of health-related
services.
- To be the standard by which hospital and other health-related services provided by others are measured.
Values
Service
- To our patients and communities is foremost in our thoughts and actions
Integrity
- Continuously earning the trust of those we serve and with whom we work
Quality
- By maintaining high standards of health care while continuously striving to improve
o QTOPS = “Quality is TOPS at Frankford”
Compassion and Dignity
- By caring, both physically and emotionally, for those we serve and by treating others as we ourselves would like to
be treated
Safety
- By valuing error prevention, identification, reduction and our response to sentinel events and awareness or identification
of potential or actual errors
