FRANKFORD HOSPITAL
LICENSED BY THE DEPARTMENT OF HEALTH OF THE STATE OF PENNSYLVANIA
and
ACCREDITED BY THE JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS
Our Mission
The mission of Frankford Hospitals is to provide exceptional patient care and customer service to members of the communities
served by the Hospitals and to acknowledge a patient's right to considerate and respectful care, regardless of ability to
pay.
The Department of Health Regulations and the Joint Commission standards deal with organization quality, and safety-of-care
issues and the safety of the environment in which your care is provided. You are encouraged to express your concerns to your
physician or the members of the health care team. Should you have a complaint about the quality of care or services provided,
which you have not been able to resolve with your health care team, you have the right to contact the Patient Relations Coordinator
to initiate a formal review. When an individual has any concern about patient care and/or safety at Frankford Hospital, the Administration encourages you
to contact us. To contact the Coordinator please call:
PATIENT RELATIONS COORDINATOR – 215-612-4669
Our Patient Relations Coordinator is available to respond to patient issues at all three of the hospital campuses.
If the concerns in question cannot be resolved at this level, Frankford Hospital encourages you to contact the Department
of Health or the Joint Commission. Such concerns should be addressed to:
PA Department of Health
Division of Acute and Ambulatory Care
P.O. Box 90
Harrisburg, PA 17108
1-800-254-5164
or
Joint Commission on Accreditation of Healthcare Organizations
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, Il 60181
Faxed to 630-792-5636 or E-mailed to complaint@jcaho.org
